RSA (Roadside Assistance) Services Offered

Terms & Conditions

• In the event of a serious breakdown, as long as the said fault can be rectified on-site within 1 hour, the technician will proceed to the location with preliminary support to the vehicle.
• All consumables like spareparts and lubricants are chargeable.
• In case the vehicle runs out of fuel, SG Auto-Assist will arrange up to five liters of fuel instantly on actuals.
• In case of incorrect fuelling, SG Auto-Assist will either empty the tank or tow the vehicle to the closest workshop.
• In case of a flat tyre, SG Auto-Assist will replace the tyre with the spare tyre. just in case of multiple tyre punctures or a tyre burst, SG Auto-Assist will get the tyre fixed from the closest tyre fix-it shop. Extraneous charges will be borne by the customer.
• If the Covered Vehicle doesn't start just because of a discharged battery, SG Auto-Assist will jumpstart the vehicle.
• In case the vehicle's keys are lost or damaged, SG Auto-Assist will get the keys from customer's residence after furnishing relevant identification documents. If the keys cannot be replaced, customer will have to arrange for another set of keys at his own costs and efforts. To avoid misuse, this service is highly restricted and is applicable within the city limits.
• In case of key lockout, the technician will make best efforts to get the key out of the vehicle using regular measures or he will break the glass with customers consent to get the keys.
• In case on-site repair is not feasible, SG Auto-Assist will tow the vehicle to the nearest workshop.
• Estimate time for arrival is 45 minutes within the city and 120 minutes for outskirts. ETA will increase in case of Force Majeure events.
• Services can be refused on account of misrepresentation, malicious intent, abusive behavior or refusal to adhere to Terms and Conditions.
• Life time plans are valid for the vehicle till 10 years of age from the date of registration or change of ownership, whichever is earlier.
• Cancellation/Refund Policy - Once you request the cancellation or refund for any subscription, it will take us a maximum of 2-5 business days to cancel the order and initiate a refund. You will be notified of the same by email.
• Cancellation/Refund Policy - We apologize for any inconvenience you faced and your decision of cancellation & refund of your subscription. This documents explains you the procedure to be followed in case you want to surrender/cancel your subscription package and sets the guidelines for refund of your money.

Frequently Asked Questions